Crowd

Scaling Your Agile Organization

By Suvajit Gupta

If you work in a growing, Agile organization, you will sooner or later face the challenge of trying to keep your multiple, autonomous, Scrum teams rowing in the same direction. I work at Appian where the Engineering team builds a low-code platform for rapidly creating Web/Mobile Enterprise apps. Appian Engineering has grown from a few dozen people to over two hundred over the past few years! Like many software product companies, Appian Engineering has staff with the following core competencies:

As we started growing, we quickly realized that we would have to make way more decisions than could be handled in a timely manner by a centralized management team. Additionally, our staff had to be aligned with departmental goals and we had to draw boundaries to clarify ownership of features and bug fixes. We knew we needed to bring some order to the chaos, while still preserving the independence and speed of our teams.

We came across the Spotify model that promised both alignment and autonomy by grouping Scrum teams into Squads within a Tribe, with intra-Tribal Chapters and cross-Tribal Guilds to connect people with related skills or common interests.

As we adopted the Spotify model, we tailored it to our specific needs. We manage our priorities via a Product Annual Plan of initiatives, loosely projected over the next 4–6 quarters. Longer term priorities are maintained in a Product Portfolio Backlog. We found that the various “personas” that touch the Appian platform map naturally to Tribes:

  • USER: those who use Appian apps
  • DESIGNER: those who build Appian apps via configuration, not coding
  • INTEGRATOR: those who integrate Appian with external systems/data
  • ADMINISTRATOR: those who manage the whole Appian platform

Because each Tribe serves a specific persona, its directives and missions are easy to define. Tribe-level decisions are made quickly by senior staff such as the Tribe Lead (all Software Engineers report through him/her), the Persona Lead (all Product Owners report through him/her), and Quality Lead (all Quality Engineers report though him/her).

Each Squad focuses on one of its Tribe’s missions and takes anywhere from a few quarters to a few years to complete. For example, one of our Squads is working on Mobile Push notifications. As Squads finish their missions, they may re-form around new missions. Squads also allocate up to 20% of their time to maintain code health.

A few Infrastructure Pods (small teams) work on build and deployment tools. For example, they may help streamline CI (continuous integration) testing to speed up our release delivery pipeline.

Chapters are groups of 3–9 people within a Tribe focused on professional growth. We set aside 5% of our work hours for “learning time” which may be via Chapters or other less-structured means, ranging from group discussions, spiking, building tools, and getting certifications to consuming or creating training content.

Guilds form around areas of common interests or needs, such as the Education Guild, which my colleague Dale wrote about recently. One fun Guild is our Community Guild, which focuses on ensuring that we retain our sense of community as we grow; they organize team events (picture below) and outings that encourage people to mix and bond, helping keep Appian one of the “best places to work.”

Community Guild’s Halloween Costume contest winners. The 5 employees on the right are characters from the movie “Inside Out.”

One gap we noticed in the Spotify model was that as we added more Tribes, we needed a way to keep them aligned along common dimensions of strategy, people, process, and technology. To close this gap, we invented the concept of Councils. Think of a Council as a Guild with mandatory attendance. The Councils below help us manage a rapidly growing department:

Councils drive cross-departmental improvements and communications. Councils have representation from each Tribe and departmental function. The diagram below depicts our matrixed leadership model:

Each Council is led by a Vice President in the department and convenes on a monthly basis. Councils have to be adept at influencing teams and driving organizational change. For example, read how we encourage collaboration around the investigation and choice of technologies.

Council leaders:

  • Systematically identify issues and solutions with multiplicative impact
  • Exert broad influence, inspire initiative, and spark collaboration
  • Organize activities, define processes/artifacts, and measure outcomes
  • Relentlessly rally support around strategic initiatives
  • Mediate conflict and drive prompt resolution

We’ve had Councils in Appian Engineering for the last couple of years and continue to refine what they focus on and how they operate. So far, our Councils have played a prominent role in managing departmental strategy/capacity, improving staff management, streamlining our processes, and in formalizing design reviews/debriefings. Could Councils help your organization? We’d love to hear your thoughts!


Scaling Your Agile Organization was originally published in Appian Engineering on Medium, where people are continuing the conversation by highlighting and responding to this story.

Read more >

Published on Nov 30, 2016

Alert me about jobs

Sign in with LinkedIn
Autofill my information with LinkedIn

Not ?

Thank you

Recommended Jobs

Senior Information Security Analyst

Reston Virginia United States Reston, Virginia, United States Information Security Information Security
Senior Information Security AnalystRole & ResponsibilityAppian’s information security team is growing and is seeking a Senior Information Security Analyst to assist with information security operations, monitoring, and compliance. This person ...

Enterprise Account Executive - Life Sciences

Boston Massachusetts United States Boston, Massachusetts, United States Account Executives Account Executives
Can you consistently deliver customer success and obtain outstanding results when you have a great product to sell?  Appian could be the place for you.The Appian Platform is unifying technology that makes all of our customers’ systems better. We o...

Operations Analyst

London England United Kingdom London, England, United Kingdom Professional Services Professional Services
Are you passionate about operations and finance? Are you a people person with excellent organizational and communication skills? Do you thrive in a fast-paced environment with a diversity of challenges? Appian’s Operations team is growing! This ro...

Business Development Representative

Denver Colorado United States Denver, Colorado, United States Business Development Business Development
We are seeking energetic, highly-motivated aspiring sales professionals to help drive growth within our organization. We offer the best for our team: a dynamic environment, uncapped earning potential, and the opportunity for professional growth th...

Executive Assistant to Chief Customer Officer

Reston Virginia United States Reston, Virginia, United States Corporate Services Corporate Services
Appian is a low-code platform that unites people, processes, and data in one environment to solve complex issues with modern apps.We are seeking an experienced Executive Assistant to play a critical role on our team. This person will serve as a me...

Enterprise Account Executive - Life Sciences

New York New York United States New York , New York, United States Account Executives Account Executives
Can you consistently deliver customer success and obtain outstanding results when you have a great product to sell?  Appian could be the place for you.The Appian Platform is unifying technology that makes all of our customers’ systems better. We o...
People, Person, Crowd, Skin
People, Person, Clothing, Overcoat, Suit, Team
Bridge, Cruise Ship, Ferry, Freighter, Ship, Tanker, Vessel, Ocean Liner, Boat, Yacht