Phoenix | Arizona | United States
Industry Practice Leader - Contact Center
The Industry Practices team at Appian is a growing part of our sales organization with Practice Leaders already in place for several industries. We are expanding this team and seeking a Practice Leader for our rapidly growing contact center business. As the Industry Practice Leader - Contact Center, you will have overall responsibility for ensuring client success and continued steady growth in license revenue across all our contact center clients.
You will spend approximately 75% of your time at our existing clients, helping to evangelize new applications for our application platform software and providing strategy and coaching for our account executives and professional services teams. The rest of your time will be split between helping account executives design programs to penetrate new target accounts and creating thought leadership material (e.g., white papers, articles, blog posts), speaking at industry events, etc. to gain prospect interest.
Additional activities include:
Required Skills and Desired Background:
Location and Travel
Seventeen years after founding Appian, Matt, Mike, Marc, and Bob got together for some coffee and conversation about the company’s genesis. In this episode, they discuss the company’s philosophy surrounding change, new hires, and being proven wrong.
Have you ever stopped to think about why you are exceptional? Some of our Appian Women shared their stories, and why it is challenging to openly reflect on what makes them uniquely remarkable.
Appian takes a unique approach to onboarding. From offer acceptance, to our engaging orientation program, and department training programs, we are serious about setting you up for success. Here's a sneak peak at what your experience would be like as a new hire at Appian.
This site uses technology such as cookies to give you a personalized experience. Click below to consent to the use of this technology.