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Application Support Analyst

  • London, United Kingdom
  • CIO
  • Added

Description

Description

Here at Appian, we’re passionate about technology. We love making it, and we love using it. Joining Appian Engineering will provide you with the opportunity to learn in an environment that values cross-functional collaboration and is committed to personal and professional growth. We want to revolutionize the way people work, and in doing so, we develop the Appian platform to be simple so our customers can thrive. 

We are looking for hands-on Solution Engineers with excellent analytical and communication skills. The Technical Support team is responsible for providing expert level assistance to our customers around the globe who are using the Appian platform to run their mission-critical applications.

You will learn our technology and become an expert in our software and why/how we intend to fulfill our claim that we are revolutionizing the way software is built. You will play a key role in the success of ongoing customer relationships and customer facing communications by helping to deliver root cause analysis and solutions.  As an essential member of the Technical Support team, you will look for creative ways to improve the overall operational efficiency of Appian.

This position is based at Appian’s Office in London, UK.  There is no travel required.

To be successful in this role, you need:

  • Excellent at problem solving and a talent for identifying creative solutions
  • Excellent verbal and written communication skills and the ability to speak one additional European language
  • Desire to work closely with our customers to help lead continual improvement in the availability, performance, functionality and security
  • Keen to learn to provide exceptional customer interaction (verbal/written)
  • Knowledge or proven experience working with Web services (e.g. SOAP, REST, WSDL, XML)
  • Programming or scripting experience (e.g. SQL, Java, Perl, Ruby, C#, PHP)
  • Proven experience working with Linux

Some of the tools and resources we will equip you with include: 

  • We’ll immerse you into our community rooted in respect starting on day one. Our community and strong and growing! Our  affinity groups  are a great place to start connecting with peers from all across the globe.
  • Appian offers a wide variety of growth and development opportunities such as: our in-house Appian MBA program for new managers, Appian University which is a full library of over 3,000 LinkedIn Learning and Udemy courses, Presentation Skills training, and tuition reimbursement for those seeking to further their education.

Basic qualifications:

  • Bachelor's degree in Computer Science, Engineering, Information Technology or similar work experience

About Us:

Appian helps organizations build apps and workflows rapidly, with a low-code automation platform. Combining people, technologies, and data in a single workflow, Appian can help companies maximize their resources and improve business results. Many of the world’s largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance. Our employees create opportunities to drive hands-on impact both with our customers and throughout the organization, which creates an environment where meaningful work is met with career growth and opportunity. As a result, we are proud to have been recognized as a Washington Post Top Workplace for seven consecutive years. Simply put, we are changing the way businesses operate and our employees are to thank for Appian’s success.

Appian Corporation is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Further, Appian will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co‐worker, Pay Transparency Nondiscrimination .   

If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.