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Success Management Operations Analyst

Description

 

The Appian Success Management team is looking for an Operations Analyst to support the team internationally and help us keep growing! 

 

Are you a highly organized team player with the ability to work in a fast paced environment while maintaining special attention to detail? Do you have a passion for process improvement that allows you to make necessary changes that sets your team up for success? This could be the job for you!

 

Responsibilities 

 

  • Manage and maintain operational systems (Projector, SalesForce, Gainsight, OpenAir, Appian Home, AS Application, Notion…).  Proactively identify and implement for opportunities to optimize systems and related processes with support from the rest of the organization
  • Analyze reports within Projector and parallel systems to help with resource management, availability, forecasting and SFDC pipeline
  • Assist in efforts to analyze and estimate resource demands building Google sheets or Excel models to calculate scenarios
  • Assist in the staff assignment process by ensuring systems of record are up to date and communications are proactive and completed 
  • Assist team members with additional tasks as assigned related to operations (e.g., resource allocations, ad-hoc reporting)
  • Coordination of customer onboarding & customer follow-up (Retrospective Reminders & Closing Report Reminders)
  • Produce, analyze, and provide advisory on financial and operational reports
  • Support Management team meetings and off-sites, take meaningful meeting notes and action items, track action items and follow-up to completion with stakeholders
  • Support team for strategic and tactical projects



Qualifications



  • 1-2 year of related experience
  • You are educated with a Bachelor’s degree in Business, Finance and/or related field
  • Fluent in English, additional languages is a plus
  • You are proactive and have great communication skills to support business stakeholders at different levels and across functional areas of an organization
  • You have experience with PSA tools, Salesforce, OpenAir and/or related systems
  • High proficiency in Microsoft Office applications (Strong Excel skills are required)
  • You like to work in a dynamic, fast-growing international organization. You are eager to learn new things and share with others.
  • Strong people skills and ability to develop respect and trust with others
  • You are a fast learner who can work independently with little direction
  • Demonstrated data-driven, analytical, attention-to-detail mindset

About Us:

Appian helps organizations build apps and workflows rapidly, with a low-code automation platform. Combining people, technologies, and data in a single workflow, Appian can help companies maximize their resources and improve business results. Many of the world’s largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance. Our employees create opportunities to drive hands-on impact both with our customers and throughout the organization, which creates an environment where meaningful work is met with career growth and opportunity. As a result, we are proud to have been recognized as a Washington Post Top Workplace for seven consecutive years. Simply put, we are changing the way businesses operate and our employees are to thank for Appian’s success.

Appian Corporation is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Further, Appian will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co‐worker, Pay Transparency Nondiscrimination .   

If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.