Skip to main content

Lead Technical Support Engineer

Description

Description

Here at Appian, we’re passionate about technology. We love making it, and we love using it. Joining Appian Engineering will provide you with the opportunity to learn in an environment that values cross-functional collaboration and is committed to personal and professional growth. We want to revolutionize the way people work, and in doing so, we develop the Appian platform to be simple so our customers can thrive. 

We are looking for a hands-on Lead Solution Engineer with strong operational, leadership, communication and technical skills to lead a team of Solution Engineers.  The Lead Solution Engineer mentors and supports their team members, ensures they have the appropriate training and tools to be successful, and manages communications with other leadership teams on escalated cases.  Additionally, the Lead Solution Engineer leads projects related to improving the customer experience.  Such projects may be directly related to improving the Appian platform or may be related to the internal systems, tools and processes used by the Solution Engineering team.

To be successful in this role, you need:

  • Demonstrated subject matter expertise with the Appian platform and/or related technologies
  • Proven ability to coach and mentor technical staff
  • Excellent problem solving skills and talent for identifying creative solutions
  • Exceptional communication and customer service skills (verbal/written)
  • Ability to coach team members on best practices for technical troubleshooting, communication/customer management, internal systems/tools and operating procedures
  • Ability to identify macro trends/themes in customer product issues/pain and product supportability/documentation/training deficiencies. 
  • Proven success of adding top talent to your team by participating in recruiting events and conducting candidate interviews.

Some of the tools and resources we will equip you with include: 

  • We’ll immerse you into our community rooted in respect starting on day one. Our community and strong and growing! Our affinity groups are a great place to start connecting with peers from all across the globe.
  • Appian offers a wide variety of growth and development opportunities such as: our in-house Appian MBA program for new managers, Appian University which is a full library of over 3,000 LinkedIn Learning and Udemy courses, Presentation Skills training, and tuition reimbursement for those seeking to further their education.

 

Basic qualifications:

  • Bachelor's degree in Computer Science, Engineering, Information Technology or similar work experience