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Principal Support Engineer - Bilingual - English & either French, German, Italian or Arabic

Description

Description

Here at Appian, we’re passionate about technology. We love making it, and we love using it. Joining Appian Engineering will provide you with the opportunity to learn in an environment that values cross-functional collaboration and is committed to personal and professional growth. We want to revolutionize the way people work, and in doing so, we develop the Appian platform to be simple so our customers can thrive. 

We are looking for a hands-on Principal Support Engineer with demonstrated technical expertise on the Appian platform and superior problem solving skills.  The Principal Support Engineer will solve the most challenging/critical technical problems, drive technical training and lead projects that will benefit the global Support Engineering team.

 

To be successful in this role, you need:

  • Demonstrated subject matter expertise with the Appian platform and/or related technologies. 
  • Experienced in technical training, troubleshooting methodologies/playbooks and improvements to systems.
  • Ability to be able to identify product improvements opportunities across supportability, reliability, and performance; and proven experience working with product owners
  • Experience in developing tools, systems, processes and documentation 
  • Proven ability to coach and mentor technical staff
  • Excellent problem solving skills and talent for identifying creative solutions
  • Exceptional communication and customer service skills (verbal/written)
  • Bilingual - English & either French, German, Italian or Arabic

Some of the tools and resources we will equip you with include: 

  • We’ll immerse you into our community rooted in respect starting on day one. Our community and strong and growing! Our affinity groups are a great place to start connecting with peers from all across the globe.
  • Appian offers a wide variety of growth and development opportunities such as: our in-house Appian MBA program for new managers, Appian University which is a full library of over 3,000 LinkedIn Learning and Udemy courses, Presentation Skills training, and tuition reimbursement for those seeking to further their education.

 

Basic qualifications:

  • Bachelor's degree in Computer Science, Engineering, Information Technology or similar work experience