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Technical Support Engineer (Bilingual)

  • Tokyo, Japan
  • Solution Engineering
  • Added

Description

Appian is a NASDAQ-listed US software company headquartered in Tysons, Virginia - in the Washington, DC metro area. We have offices located in major cities such as London and Sydney, and now we are hiring for our office in Tokyo, Japan

Interested in being one of the first employees in a brand new office? Looking for a position that allows you to engage all of your many technical talents? Do you particularly excel at not only solving complex technical problems, but also at communicating the solution clearly and effectively?

As a Solution Engineer, you’re a technical “Jack/Jill of All Trades”; you love figuring out “ how things work ,” and you’ll be a resident expert on the inner workings of the Appian platform.  

 

About the Job:

The Appian Solution Engineering team provides technical expertise to our customers around the globe. We touch every layer of the Appian platform; from data analysis to creative problem solving, our Solution Engineers tackle the most challenging technical problems, mitigate all of our customers’ concerns, and love the ability to employ our myriad of prowesses and interests. 

We are looking for a hands-on engineer with excellent analytical and communication skills. Ideally, you not only have a strong interest in software development ( minus the coding 8 hours a day part ), but also have a desire to work closely with some of our highest stakes customers.  To reiterate, however: this is not a software development gig.

Here at Appian, we are revolutionising the way software is built -- and we don’t just deploy and run.  Be part of a team of problem-solving experts who thrive equally on “under the hood” technical action as well as world-class customer support. 

 

About You:

  • Bachelor's degree in Computer Science (preferred), any Engineering discipline, Information Technology, or related
  • Required minimum 2-4 years experience in a highly technical support role, preferably in a software environment with Java/J2EE troubleshooting experience
  • Required fluency in both English & Japanese
  • Experience and/or familiarity with JVMs
  • In-depth operating system knowledge (e.g. Windows and/or Linux)
  • Familiarity with database concepts (e.g., MySQL, Oracle, SQL Server)
  • Strong foundation of basic network functions, standards, and protocols (e.g. proxies, SSL, load balancers, LDAP)
  • Excellent at problem solving and a talent for identifying creative solutions
  • Desire to work closely with our customers to help lead continual improvement in the availability, performance, functionality and security of our platform
  • Flexibility to provide after business hours support (rotation every 10 or so weeks)
  • Keen to provide exceptional customer interaction (verbal/written) to our biggest customers

 

About Appian:

Before Appian was a company, it was an idea. Not about a product or a market, but about the culture needed to sustain innovation and value. Today, we help businesses build apps and workflows rapidly, with a low-code automation platform. 

Appian was founded on the belief that talented and passionate people, given the power and autonomy to excel, will deliver amazing impact. We have worked thoughtfully to create an inclusive, agile and collaborative work environment where employees feel challenged, and all voices are heard. We value and encourage cross-departmental collaboration, and actively seek opportunities to better ourselves and others. Creating impact to us means that when we deliver results, we’re focused on lasting positive change. 

Join us.