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Solution Engineer

  • Tokyo, Japan
  • Solution Engineering
  • Added

Description

Here at Appian, we’re passionate about automation, speed, and efficiency; and the CIO department is a great place to apply these values! From Information Security, Business Technology, to Solution Engineering, joining Appian will provide you with the opportunity to lead technical strategy, execution and communication for all applications to support Appian employees, customers, and partners across the world. Join us, as we work collaboratively to grow Appian across the world.

The Appian Solution Engineering team provides technical expertise to our customers around the globe, touching every layer of the Appian platform. From data analysis to creative problem solving, our Solution Engineers tackle the most challenging technical problems encountered by Appian customers and partners.

Looking for a position that allows you to engage all of your many technical talents? Do you particularly excel at not only solving complex technical problems, but also at communicating the solution clearly and effectively? As a Solution Engineer, you’re a technical “Jack/Jill of All Trades”; you love figuring out “ how things work ”, and you’ll be a resident expert on the inner workings of the Appian platform. 


To be successful in this role, you need:

  • Exceptional communication, customer service and presentation skills 

  • Strong technical aptitude 

  • Excellent problem solving skills and talent for identifying creative solutions 

  • Basic knowledge of IaaS (e.g. Amazon Web Services (AWS), Google Compute Engine, Microsoft Azure)

  • Basic knowledge of Web and Application Servers (e.g. Tomcat Apache, IIS)

  • Programming / scripting knowledge (e.g. Java, JavaScript, BASH) 

  • Familiarity with database concepts (e.g. MySQL, Oracle, SQL Server)

  • Network troubleshooting (TCP/IP, Wireshark, VPN) 

  • In-depth operating system knowledge (e.g. Windows and/or Linux)

  • Experience and/or familiarity with JVMs

  • Strong foundation of basic network functions, standards, and protocols (e.g. proxies, SSL, load balancers, LDAP)

  • Flexibility to provide after business hours support (rotation every 10 or so weeks)


Some of the tools and resources we will equip you with include:

  • We’ll immerse you into our community rooted in respect starting on day one. Our community is strong and growing! Our Affinity Groups are a great place to start connecting with peers from all across the globe

  • Appian offers a wide variety of growth and development opportunities such as: Appian University which is a full library of over 3,000 LinkedIn Learning and Udemy courses, presentation skills training, and tuition reimbursement for those seeking to further their education


Basic Qualifications:

  • Bachelor's degree in Computer Science (preferred), any Engineering discipline, Information Technology, or related

  • Required minimum 5-7+ years experience in a highly technical support role, preferably in a software environment with Java/J2EE troubleshooting experience

  • Required fluency in both English & Japanese


About Appian

Before Appian was a company, it was an idea. Not about a product or a market, but about the culture needed to sustain innovation and value. Today, we help businesses build apps and workflows rapidly, with a low-code automation platform.

Appian was founded on the belief that talented and passionate people, given the power and autonomy to excel, will deliver amazing impact. We have worked thoughtfully to create an inclusive, agile and collaborative work environment where employees feel challenged, and all voices are heard. We value and encourage cross-departmental collaboration, and actively seek opportunities to better ourselves and others. Creating impact to us means that when we deliver results, we’re focused on lasting positive change.

Join us.