Senior Operations Engineer (Marketing Systems)

Description

Here at Appian, we’re passionate about technology. We love making it, and we love using it. Joining Appian CIO will provide you with the opportunity to learn in an environment that values cross-functional collaboration and is committed to personal and professional growth. We want to revolutionize the way people work, and in doing so, we develop the Appian platform to be simple so our customers can thrive.

We are looking for an experienced Business Systems Administrator to join our fast-growing Business Systems team within the Business Technology group, aligned to supporting Appian’s Marketing organization with their Marketing Tech stack. This role requires a proven track record of implementing and supporting MarTech stacks, primarily Pardot and Salesforce, as well as excellent technical administration and development skills with a strong ability to to work with business stakeholders and deliver solutions quickly and effectively. This person will be responsible for the administration, configuration, support, maintenance, improvements and key integrations for Marketing Automation Platforms and CRM systems. 

This role is based at Appian's Headquarters in McLean, VA. Employees hired for this position will have the opportunity to work in a flexible, hybrid environment. We're targeting candidates who can reliably join us in office 3 days a week -- if you are not already located in the DC Metropolitan Area, your willingness to relocate will be a contingency for this position.

To be successful in this role, you will:

• Own the day-to-day administration, integration, and management of Appian’s Marketing Systems: primarily Pardot, Salesloft & Salesforce.

• Contribute how to best leverage Marketing Automation Platforms and their capabilities; ensure industry-standard features and best practices are implemented for customizations.

• As a subject matter expert of Marketing systems, help in developing a long-term strategy and roadmap for Sales and Marketing Tech stack.

• Work independently with minimal guidance in a fast-paced environment and effectively liaise with personnel at all levels of the organization.

Some of the tools and resources we will equip you with include: 

• We’ll immerse you into our community rooted in respect starting on day one. Our community is strong and growing! Our  affinity groups  are a great place to start connecting with peers from all across the globe.
• Joining the Business Technology department means you'll be doing work that directly impacts the overall business. Our top priority is ensuring our people and the business are equipped with the tools, resources, and processes needed to thrive.
• We value innovation and investment in our people by providing opportunities for growth and leadership. 

Basic Qualifications: 

• Bachelor’s Degree, B.S. in Computer Science or related STEM field preferred

• 5-8+ years experience in managing and administering Marketing Systems, such as Pardot and Salesforce

• Experience with re-engineering & upgrading Marketing Automation Platform and building API integrations between different Marketing , Sales Engagement and Sales Intelligent platforms.

• Proven ability to work cross-functionally, to understand business requests/requirements and translate them into system perspectives and effective optimal use of applications.

• Strong problem solving and analytical skills. Ability to meet timelines, provide impeccable customer service in a dynamic, fast-paced environment and pick up new skills quickly

• Experience with: User management, Roles/Profiles, Permission sets, Custom objects, Page layouts, Custom fields, Validations, Triggers, Flows, Lightning Pages and Managed Packages

• Familiarity with building with: Apex, Visualforce, JS, Triggers, SOQL and/or SOAP/REST APIs

• Proficient in handling Forms, Form handlers, campaigns, prospects and automation rules.

Nice to haves:

• Pardot or Salesforce Administrator Certification is preferred

• Experience with Salesloft, ZoomInfo, Clearbit, 6sense and D&B

• Experience using Agile/Waterfall project management methodologies, techniques, and tools.

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