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Education Services Operations Specialist

  • McLean, Virginia
  • Customer Success
  • Added

Description

Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day.  When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things.

Here at Appian we are passionate about our customers’ success.  The Appian Education Services team is a critical contributor to this mission - and we are growing!   We are looking for a creative, dynamic, and driven individual to support our learners and our overall business operations. This individual will contribute significantly to Appian’s overall success by responding to learner questions and  supporting all daily operational aspects of Appian training, including scheduling, training logistics, process improvement, payment and financial reporting.  This position is the primary point of contact for the Appian sales and partner account executives as they seek to get their clients and partners into training.

To be successful in this position, you must be an independent self-starter and able to think big – helping us continue to improve our learner experience as we grow.  In this small team there are opportunities to excel through innovative thinking, collaboration, thoughtful implementation and continuous improvement through experience based learning.

This role is based at Appian's Headquarters in McLean, VA. Employees hired for this position will have the opportunity to work in a flexible, hybrid environment. If you are not already located in the surrounding McLean, VA area, your willingness to relocate will be a contingency for this position.

In this role you will:

  • Support our learners by responding to inquiries about Appian training. 
  • Ensure a good learner experience through our presence on Appian Community and thru marketing collateral.  
  • Manage all aspects of public and private courses.  
  • Manage the instructor staffing grid to ensure visibility into instructor commitments, availability, upcoming training, etc.
  • Support learner purchases and registrations.
  • Work with Finance to process monthly reconciliations and requirements for reporting revenue.
  • Prepare the weekly revenue forecast for senior leadership.
  • Gather data around all workflows and implement improvements to streamline through new process changes and recommended automation.

Basic Qualifications:

  • 3+ years of experience in training operations, preferably within the IT industry. 
  • Proven ability to interact directly with customers, with clear and professional communications both verbal and written.  Experience in communicating at all levels of an organization.
  • Strong problem-solving skills, logical approach to planning and implementing projects and addressing roadblocks. 
  • Demonstrated ability to learn quickly, be a team player, and manage change effectively.
  • Must be comfortable coordinating and working in global virtual teams.
  • Experience with either or both  Google/MS suite of Sheets/Excel; Docs/Word and Slides/PowerPoint.
  • Bachelor degree in Business Administration, industrial and Organizational Psychology, Educational Assessment, Instructional Design, or equivalent work experience.

Tools and Resource 

  • Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. 
  • Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
  • Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups . These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

About Appian

Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences. For more information, visit appian.com . [Nasdaq: APPN]

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Appian Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, genetic information, or any other characteristic protected by law. Further, Appian will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co‐worker, Pay Transparency Nondiscrimination . Appian provides reasonable accommodations to applicants and employees in accordance with all applicable laws .

If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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