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Operations Specialist

Sydney | New South Wales | Australia

The Operations Specialist is a highly visible position that reports directly to the Director of Professional Services APAC and will play an important role in helping grow Professional Services in order to drive overall company growth. The Operations Specialist is responsible for owning the back office operations for Professional Services and supporting up to one or more Project Managers and Account Managers.  This role is for the person who enjoys problem solving and creating solutions.


How you'll contribute:

  • Responsible for resource management and staff assignment using Projector
  • Act as Professional Services Ambassador for New Hires, conduct Welcome meeting, organize and maintain Professional Services Onboarding materials
  • Work closely with Finance team to analyze monthly reports, and track missing/incomplete/incorrect timesheets
  • Responsible for creating and managing a space allocation system for the office, including permanent space for on-site consultants, and a hoteling system for traveling consultants and visitors
  • Collect, organize and contribute to the creation of Proposals, Statements of Work and Subcontractor Agreements, including visual representations such as graphs and charts
  • Maintain content for Professional Services presentations, proposals, SOWs, COE, training, etc
  • Maintain/control/report career management activities such as annual reviews and Associate Consultant mentoring
  • JIRA – review request/task to create new users and projects, reset user password, remove existing users from group(s)
  • Update and maintain the Professional Services site

About You:

  • Bachelor's degree in Business, Finance, Marketing, or related field
  • 4-6 years of experience in a project coordination or operational role, specifically for a consulting organization
  • Expert in Excel - must be proficient in creating and manipulating Pivot Tables
  • Project management experience specifically, experience working with partners, subcontractors, and financial reports
  • Problem solving and visual presentation skills a must
  • Proven ability to manage high volume of activity effectively in a matrix resource environment
  • Strong communication skills, both written and oral, and team-driven focus is essential

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Learn more about Appian's Professional Services Team! 

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