Release Operations Engineer

Reston

Release Operations Engineer

11955 Democracy Drive | Reston | Virginia | United States | 20190

Become a critical part of daily Engineering execution. Own the activities required to orchestrate and continually ship Appian software and provide support for administration and extension of release management infrastructure including Appian, JIRA, and eazyBI. Coordinate with organizations outside of Engineering involved in releases, including Customer Support, Cloud Operations and external translation partner. Orchestrate external releases, weekly internal releases, hotfixes, and translations. First learn and execute these operations, then help drive their automation.

Responsibilities:

  • Continually identify and address areas of improvement for release operations activities to reduce manual cost, time, and potential for human error
  • Develops, extends, and maintains Engineering JIRA workflows as well as JIRA reports using native abilities and eazyBI reporting plugin
  • Remains aware of JIRA plugin ecosystem to ensure Engineering is taking advantage of those that can provide the best value
  • Own and coordinate internal releases between Cloud and Engineering and release of weekly product hotfixes with Solution Engineering and Product Engineering teams
  • Coordinate ongoing translation exports and imports with translation partner
  • Manage coordination of quarterly GA releases
  • During early access/beta period, ensure multi-source problems reports are consolidated and reported to QE

Preferred Experience LevelExperienced position since sufficient JIRA knowledge almost always comes from professional experience

Education: B.S. degree in Computer Science/Engineering or related discipline. Formal JIRA training desired

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